Caroline,
Fortunately, I have never had cause to have any contact with DVA so I can't comment one way or another one what kind of services they provide. I happened to run across what I sent today from one of the Federal Government webpages that I visit on a daily basis, and thought I would would pass it along to Carl and some others who are/were having problems with the DVA, hoping that Carl would stop bugging me about having something to say. I was a Battalion S-2 RTO with the 1/22 from Nov 69-Oct 70 and have been a contributer to this website since it's inception. My conection is that I am good friends with Pat Kelly and Michael Cece, who knew the crew of of Gator 297, plus the 119th flew a lot of support for our Battalion during my time in country.
It's all Carl's fault (that'a a joke Carl, don't make me send you another cup of Shut the ---- Up).