AMEN, BOB

But there are those of us who know the tricks to stick it to the louts in the VA system. And we work hard to do just that. Use their own records against them, they will hate you for it, but it works.

DOCUMENT, DOCUMENT, DOCUMENT everything that you do. Cover Your Ass With Paper! Have the VA put a date and time stamp on EVERYTHING THAT YOU TURN IN TO THEM, and use that paper to show their inefficiency. If they see you getting confirmation of documentation, it puts them on notice not to mess with you.

Huey